ANCHO
  • FIND A HOME
  • Services for Tenants
    • My Ancho
    • How to pay your rent
    • Repairs and maintenance
    • Antisocial behaviour
    • Universal Credit and Benefits
    • Tenant involvement
    • Our communities
    • FAQs
  • News
  • About us
    • Who we are
    • Our vision and values
    • Board and Management
    • Our partnership with Cairn
    • Annual Report
    • Work with us
    • Downloads
  • Contact Us
  • Other Services
    • Property Management
    • Garages
  • FIND A HOME
  • Services for Tenants
    • My Ancho
    • How to pay your rent
    • Repairs and maintenance
    • Antisocial behaviour
    • Universal Credit and Benefits
    • Tenant involvement
    • Our communities
    • FAQs
  • News
  • About us
    • Who we are
    • Our vision and values
    • Board and Management
    • Our partnership with Cairn
    • Annual Report
    • Work with us
    • Downloads
  • Contact Us
  • Other Services
    • Property Management
    • Garages

Downloads

newsletters
ANCHO News - Spring 2020
File Size: 3206 kb
File Type: pdf
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ANCHO news - Summer 2019
File Size: 2204 kb
File Type: pdf
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Ancho Newsletter Spring 2021
File Size: 1666 kb
File Type: pdf
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Ancho Newsletter Autumn 2021
File Size: 685 kb
File Type: pdf
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Ancho Newsletter Autumn 2020
File Size: 501 kb
File Type: pdf
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Leaflets
About Us
File Size: 169 kb
File Type: pdf
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Alterations and improvements
File Size: 222 kb
File Type: pdf
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Assignation of tenancy
File Size: 247 kb
File Type: pdf
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Being a good tenant
File Size: 214 kb
File Type: pdf
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Complaints
File Size: 223 kb
File Type: pdf
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Electrical Safety Leaflet
File Size: 1007 kb
File Type: pdf
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Ending your tenancy
File Size: 262 kb
File Type: pdf
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Gas Safety
File Size: 175 kb
File Type: pdf
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Handyman and helping hands
File Size: 189 kb
File Type: pdf
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Helping to keep you warm
File Size: 175 kb
File Type: pdf
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Investment to your home
File Size: 173 kb
File Type: pdf
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Involving our customers
File Size: 172 kb
File Type: pdf
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Joint tenancy
File Size: 268 kb
File Type: pdf
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Lock up garages
File Size: 1150 kb
File Type: pdf
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Management Board membership
File Size: 421 kb
File Type: pdf
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Medical Adaptations Leaflet
File Size: 133 kb
File Type: pdf
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Membership
File Size: 223 kb
File Type: pdf
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Moving into your home
File Size: 232 kb
File Type: pdf
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Mutual Exchange
File Size: 189 kb
File Type: pdf
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Neighbour disputes and Antisocial Behaviour
File Size: 241 kb
File Type: pdf
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Offer of housing
File Size: 208 kb
File Type: pdf
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Paying your rent
File Size: 174 kb
File Type: pdf
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Privacy Notice - Tenants
File Size: 225 kb
File Type: pdf
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Rent Arrears
File Size: 170 kb
File Type: pdf
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Reporting Repairs
File Size: 276 kb
File Type: pdf
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Service Plus
File Size: 174 kb
File Type: pdf
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Service Standards
File Size: 192 kb
File Type: pdf
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Small Steps Counselling Leaflet
File Size: 129 kb
File Type: pdf
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Small Steps Holistic Treatments
File Size: 119 kb
File Type: pdf
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Subletting
File Size: 255 kb
File Type: pdf
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Succession of tenancy
File Size: 262 kb
File Type: pdf
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Taking in lodger
File Size: 261 kb
File Type: pdf
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​Scottish Government leaflets
Right to information and consultation
File Size: 213 kb
File Type: pdf
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Right to repair
File Size: 216 kb
File Type: pdf
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Scottish Secure Tenancy
File Size: 790 kb
File Type: pdf
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Right to compensation for improvements
File Size: 223 kb
File Type: pdf
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Significant Performance Failures
File Size: 591 kb
File Type: pdf
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Scottish Social Housing Terms Jargon Buster
File Size: 330 kb
File Type: pdf
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Forms
Application for a Mutual Exchange
File Size: 163 kb
File Type: pdf
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Information for homeowners
Summary of Building Insurance cover 2020/21
File Size: 298 kb
File Type: pdf
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Written Statement of Services
File Size: 198 kb
File Type: pdf
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ANNUAL ASSURANCE STATEMENT
Annual Assurance Statement 2020
File Size: 28 kb
File Type: pdf
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Annual Assurance Statement 2019
File Size: 345 kb
File Type: pdf
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TENANT HANDBOOK
Tenant Handbook
File Size: 5713 kb
File Type: pdf
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STRATEGIES
Customer Involvement Strategy
File Size: 533 kb
File Type: pdf
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Development Strategy
File Size: 4191 kb
File Type: pdf
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Equality, Diversity and Inclusion Strategy
File Size: 527 kb
File Type: pdf
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Annual Accounts
Annual Report and Accounts (year ending 31 March 2020)
File Size: 1368 kb
File Type: pdf
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Annual Report and Accounts (year ending 31 March 2019)
File Size: 1520 kb
File Type: pdf
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Annual Report and Accounts (year ending 31 March 2021)
File Size: 1646 kb
File Type: pdf
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Annual performance reports
Annual Performance Report 2020
File Size: 188 kb
File Type: pdf
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Annual Performance Report 2021
File Size: 232 kb
File Type: pdf
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Annual Performance Report 2019
File Size: 278 kb
File Type: pdf
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Annual Performance Report 2018
File Size: 1603 kb
File Type: pdf
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REGULATOR REPORTS
Annual Return on the Charter 2020
File Size: 1454 kb
File Type: pdf
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Financial and Governance Information 2020
File Size: 357 kb
File Type: pdf
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BUSINESS plan
Ancho Business Plan 2021 - 2024
File Size: 880 kb
File Type: pdf
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POLICIES
Customer Policies
File Size: 780 kb
File Type: pdf
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NAHR Allocation Policy
File Size: 384 kb
File Type: pdf
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NAHR Suspension Policy
File Size: 129 kb
File Type: pdf
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Complaints Handling Procedure
File Size: 783 kb
File Type: pdf
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Our rules
Ancho Rules
File Size: 238 kb
File Type: pdf
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Minutes of Board meetings
ANCHO Board Minute - January 2020
File Size: 424 kb
File Type: pdf
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ANCHO Board Minute - March 2020
File Size: 293 kb
File Type: pdf
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Ancho Board Minute - June 2020
File Size: 200 kb
File Type: pdf
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Ancho Board Minute - September 2020
File Size: 215 kb
File Type: pdf
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Ancho Board Minute - October 2020
File Size: 148 kb
File Type: pdf
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Ancho Board Minute - December 2020
File Size: 187 kb
File Type: pdf
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Ancho Board Minute - January 2021
File Size: 178 kb
File Type: pdf
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Ancho Board Minute - March 2021
File Size: 173 kb
File Type: pdf
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Ancho Board Minute - June 2021
File Size: 185 kb
File Type: pdf
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Ancho Board Minute - September 2021
File Size: 189 kb
File Type: pdf
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Ancho and Cairn Joint Board Minute - October 20211
File Size: 269 kb
File Type: pdf
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Ancho Board Minute - December 2021
File Size: 209 kb
File Type: pdf
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Ancho Board Minute - 20 January 2022
File Size: 228 kb
File Type: pdf
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Cairn partnership reports
End of Year Report 2021
File Size: 341 kb
File Type: pdf
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End of Year Report 2020
File Size: 352 kb
File Type: pdf
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Contact Us

ANCHO Ltd
Sovereign House, Academy Road,
Irvine, Ayrshire, KA12 8RL
Tel: 01294 313121
Emergency Out of Hours Repairs: 03030 300 999
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Opening hours

Mon: 9.00am - 4.00pm
Tue: 9.00am - 4.00pm
Wed: 9.00am - 4.00pm
Thu: 9.00am - 4.00pm
Fri: 9.00am - 4.00pm

Company Information

Registered Society under the Co-operative and Community Benefit Societies Act 2014
No 2559R(S)
Scottish Housing Regulator
No 306
Recognised as a Scottish Charity 
No SC036082
Registered property factor
PF000346

Our mission is to provide quality, safe, affordable homes and services, in our communities and with our partners, throughout Scotland.

Ancho is part of the Cairn Housing Group


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