ANCHO
  • FIND A HOME
  • Services for Tenants
    • My Ancho
    • How to pay your rent
    • Repairs and maintenance
    • Antisocial behaviour
    • Universal Credit and Benefits
    • Tenant involvement
    • Our communities
    • FAQs
  • News
  • About us
    • Who we are
    • Our vision and values
    • Board and Management
    • Our partnership with Cairn
    • Annual Report
    • Work with us
    • Downloads
  • Contact Us
  • Other Services
    • Property Management
    • Garages
  • FIND A HOME
  • Services for Tenants
    • My Ancho
    • How to pay your rent
    • Repairs and maintenance
    • Antisocial behaviour
    • Universal Credit and Benefits
    • Tenant involvement
    • Our communities
    • FAQs
  • News
  • About us
    • Who we are
    • Our vision and values
    • Board and Management
    • Our partnership with Cairn
    • Annual Report
    • Work with us
    • Downloads
  • Contact Us
  • Other Services
    • Property Management
    • Garages

Repairs and maintenance

Working hard to make sure your home is always in good repair

One of our key services for tenants is our effective, efficient and reliable repairs service.
 
You can report a routine or urgent repair by:

  • Calling us on 01294 313 121
  • Logging into My Ancho
  • Emailing us
 
All emergency repairs should be reported to us by phone and can be reported 24 hours a day. These include suddenly having no water, a total power failure, burst internal pipes or if the lock on your main door is not secure.
 
For a full list of all emergency repairs, please take a look at your tenant’s handbook.
 
Getting the job done

To help us identify the fault and to make sure we send the right people to your home to carry out the repair, please provide a full description of the repair you need when you get in touch.
 
We then categorise each repair by how urgently the repair needs to be carried out.
 
Our targets for each category are:
  • emergency repairs responded to within 2 hours
  • urgent repairs responded to within 3 days
  • routine repairs responded to within 10 days
 
When you report the repair we will tell you which category your repair falls in, how long it should take and if it is covered by the ‘Right to Repair’ legislation. This means if a qualifying repair is not attended to within the agreed timescale, you have the right to appoint another contractor. You are also eligible for compensation for the inconvenience if the repair is not carried out.
 
We have an appointment system which means you may be offered a morning appointment (between 8am and 12noon), an afternoon appointment (between 12noon and 5pm) or an all-day appointment (between 8am and 5pm).
 
Constantly improving, continually investing

We are always investing in our homes. Our improvements bring homes up to the most modern high quality standards, improve energy efficiency and increase the safety and security of you and your family.
 
Some of the improvements we may make to your home include new kitchens, bathrooms, windows, insulation and external decoration.
 
We aim to always keep you up to date about our investment plans and the improvements that you can expect to see across all our communities.
 
Ancho homes will receive an additional £4.5m in investment from the Cairn Housing Group over five years through our partnership. This will see hundreds of new kitchens and other home improvements made to your homes. You can find out more by looking at our latest Partnership Report in the Downloads section.

What can you do online? | Request a Repair | Make a Payment | Apply for Housing | We Care, Please Share | Report Antisocial Behaviour | Contact Us |

Contact Us

ANCHO Ltd
Sovereign House, Academy Road,
Irvine, Ayrshire, KA12 8RL
Tel: 01294 313121
Emergency Out of Hours Repairs: 03030 300 999
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Opening hours

Mon: 9.00am - 4.00pm
Tue: 9.00am - 4.00pm
Wed: 9.00am - 4.00pm
Thu: 9.00am - 4.00pm
Fri: 9.00am - 4.00pm

Company Information

Registered Society under the Co-operative and Community Benefit Societies Act 2014
No 2559R(S)
Scottish Housing Regulator
No 306
Recognised as a Scottish Charity 
No SC036082
Registered property factor
PF000346

Our mission is to provide quality, safe, affordable homes and services, in our communities and with our partners, throughout Scotland.

Ancho is part of the Cairn Housing Group


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