FAQs

Can i swap my home?

If you are interested in mutually exchanging your home with another tenant, we can help you. Ancho tenants can swap houses with another Ancho tenant or a tenant from a different landlord. You must receive written permission from us before you are able to exchange your home. You can find out more information in our Mutual Exchange leaflet or by contacting us. Once you have found someone you want to swap with, you can fill in this application form. 

Can i make alterations to my home?

All tenants have the right to carry out certain improvements and alterations to their homes. You must ask for permission before work is carried out. We will not refuse permission unreasonably.

If you would like to make an improvement to your home, you must fill out the application form in our leaflet. We may come and inspect your home before we give you permission to carry out the work. Once the work is complete, you must tell us. We may ask to inspect the work to make sure it meets our standards.
 
Under the Housing (Scotland) Act 2001 you may be able to receive compensation from us for certain improvements you have made to your home. For you to qualify for this, we must have approved the improvement to your home and your tenancy must have ended.

Do you carry out medical adaptations?

Every year, we apply to the Scottish Government or local authority for funding to enable us to carry out medical adaptations to properties where the tenant is having difficulty with certain tasks such as getting in and out of the bath, climbing stairs or turning on taps.
 
An example of adaptations we have carried out recently are:

• Wet floor showers
• Ramps for wheelchair access
• Stairlifts
• Specialist smoke alarms for hard of hearing
• Handrails and grabrails
• Lever taps

 
If you think we might be able to assist you, you should contact your local occupational therapist or doctor to arrange an assessment of your needs. This assessment should then be sent to us.
 
Once received, we will look at the priority of the assessment and the funding we have available. We will also look at whether we have another home available that would be more suitable to your needs. You can then choose whether you wish to move home.

Once our funding allocation for the year has been spent, we will keep your assessment until the following financial year. You also have the option to pay for the adaptation yourself so that work is carried out more quickly. Please speak with your Housing Officer if this is something you’d like to do. 

You can find out more in our leaflet.

Can i add another person to my tenancy or make changes to my tenancy?

If you want another person to be a joint tenant, both of you must apply to us in writing. The other person must use the house, or intend to use the house, as his or her only or principal home. You can fill out an application form in our leaflet.
 
You can apply to us to take in a lodger or to sublet your home.
 
If you would like to transfer your rights over to another person, this is called Assignation, and you can fill out an application form in our leaflet. You must have had your tenancy for at least six months before we would usually agree to transfer a tenancy over to someone else.
 
Certain people can take over a tenancy when a tenant dies. This is called succession. You can find out more about it and fill in an application form here.

How do i end my tenancy?

If you wish to end your tenancy you will need to give us 28 days’ notice in writing. If you have a joint tenancy, it is essential that both parties sign the termination letter. Your tenancy will expire at the end of your notice period. Rent and service charges will continue to apply until the tenancy is ended.