Contact Us

You may contact us in writing, by telephone, by fax, by email or by calling to see one of the staff at the office.

Opening hours

Monday to Friday 9:00am - 5:00pm.

The office closes from 12:30pm on the first Wednesday of every month for staff training.

Office

Postal address: Sovereign House, Academy Road, Irvine, KA12 8RL
Telephone: 01294 313121
Fax: 01294 313122
Email: mail@ancho.co.uk

Repairs

DURING OFFICE HOURS
All repairs - 03030 300 999
NB Emergency repairs should be reported to the office during office hours.

OUTWITH OFFICE HOURS
All trades (except gas central heating) - 03030 300 999
Gas central heating - 01294 468113
Gas Leaks (National Grid - Transco) - 0800 111 999

Please follow any instructions or requests made by the emergency repairs service which may assist with your repair request.

Contact us online

If you have a general enquiry, or want to make a suggestion or or  give us a compliment why not contact us online

Do it online

You can make a payment, apply for a house, report antisocial behaviour and report a repair online

Complaints and feedback

Information on how to make a complaint or give us feedback.

​Public holidays/Office Closures - 2019/20

Easter
Friday, 19 April 2019
Monday, 22 April 2019

May Day
Monday, 6 May 2019

Spring
Friday, 24 May 2019
Monday, 27 May 2019

Summer
Friday, 12 July 2019
Monday, 15 July 2019

September weekend
Friday, 27 September 2019
Monday, 30 September 2019

Office closed
Tuesday, 22 October 2019​

Office closed
Thursday, 24 October 2019

Office closed (from 12:30 onwards)
Friday, 8 November 2019

Christmas
Tuesday, 24 December 2019 (from 13:00 onwards)
Wednesday, 25 December 2019
Thursday, 26 December 2019
Friday, 27 December 2019

New Year
Monday, 30 December 2019
Tuesday, 31 December 2019
Wednesday, 1 January 2020
Thursday, 2 January 2020
Friday, 3 January 2020