Contact ANCHO
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MY ANCHO
Log into My Ancho to access our online services. REPORT IT ONLINE You can make a payment, apply for a house, give us feedback, make a complaint, report antisocial behaviour and report a repair online WEBCHAT Chat with us by clicking on the pink speech bubble in the bottom right corner of the page. ONLINE ENQUIRY FORM If you have a general enquiry, or want to make a suggestion or or give us a compliment use our online enquiry form FACEBOOK MESSENGER Chat to directly to our team by clicking message on our Facebook page. EMAIL US [email protected] CALL US 0800 990 3405 You can call us 9am – 4pm, Monday to Friday. Emergency repairs can be reported on the same number 24/7. The contact centre will close at 12:30pm on the first Wednesday of every month for staff training. Other office closures and public holidays are noted below. VISIT US Our office is open to visitors every Monday and Thursday, 9am to 4pm. Please contact us to make an appointment if you'd like to see a member of staff outwith these days. Sovereign House, Academy Road, Irvine, KA12 8RL |
COMPLAINTS AND FEEDBACK
We are committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. If something goes wrong or you are not happy with the service we provide, please let us know.
Please tell us if:
If you are not satisfied with our response you can ask us to look at it again. This means we will carry out a detailed investigation into your complaint and will have 20 working days to do so.
If you are still dissatisfied with our response or the way we handled your complaint you have the option to go to the Scottish Public Services Ombudsman (SPSO). You can contact them by emailing [email protected] or calling 0800 377 7330.
If you are an Ancho tenant you can report a serious concern to the Scottish Housing Regulator. For more information on how to make a report, and what constitutes a serious concern, please refer to the guidance from the regulator.
Please tell us if:
- there is a delay in responding to your enquiries and requests
- we fail to provide a service
- you are dissatisfied with one of our policies
- you feel a member of staff has treated you unfairly or you have been discriminated against
- we fail to follow proper procedure
If you are not satisfied with our response you can ask us to look at it again. This means we will carry out a detailed investigation into your complaint and will have 20 working days to do so.
If you are still dissatisfied with our response or the way we handled your complaint you have the option to go to the Scottish Public Services Ombudsman (SPSO). You can contact them by emailing [email protected] or calling 0800 377 7330.
If you are an Ancho tenant you can report a serious concern to the Scottish Housing Regulator. For more information on how to make a report, and what constitutes a serious concern, please refer to the guidance from the regulator.
What can you do online? | Request a Repair | Make a Payment | Apply for Housing | We Care, Please Share | Report Antisocial Behaviour | Contact Us |
Contact UsAncho
Sovereign House, Academy Road, Irvine, KA12 8RL |
Opening hoursMonday to Friday, 9am - 4pm
The office is open to visitors on Monday and Thursday, 9am - 4pm. Please contact us to make an appointment if you'd like to see a member of staff outwith our office opening times, or call or email anytime. |
Company InformationRegistered Society under the Co-operative and Community Benefit Societies Act 2014
No 2559R(S) Scottish Housing Regulator No 306 Recognised as a Scottish Charity No SC036082 Registered property factor PF000346 |