Tenant involvement
Having your say
We listen to you, we learn and we improve. That’s the Ancho way. And so we’re always keen to give our tenants plenty of opportunities to get involved. To help to shape the services we deliver and assist us in delivering better homes and better landlord services.
After all, you’re living in our developments. You know the issues that affect you and your family, your neighbours, your community. So we want to work hard on the things that matter the most to you.
Our team make sure you are heard, and that our tenants are involved wherever possible.
Below, you can see previous consultations and the results of these consultations.
We listen to you, we learn and we improve. That’s the Ancho way. And so we’re always keen to give our tenants plenty of opportunities to get involved. To help to shape the services we deliver and assist us in delivering better homes and better landlord services.
After all, you’re living in our developments. You know the issues that affect you and your family, your neighbours, your community. So we want to work hard on the things that matter the most to you.
Our team make sure you are heard, and that our tenants are involved wherever possible.
Below, you can see previous consultations and the results of these consultations.
Customer service survey results
14 June 2022
In our spring email newsletter we asked you what you thought about customer service. Click here to find out what the results are.
14 June 2022
In our spring email newsletter we asked you what you thought about customer service. Click here to find out what the results are.
Results of the equality survey
13 December 2021
In our email newsletter in October we asked you what was the one thing we could do to improve equality, diversity and inclusion at Ancho. Here is what you said.
13 December 2021
In our email newsletter in October we asked you what was the one thing we could do to improve equality, diversity and inclusion at Ancho. Here is what you said.
Repairs survey
21 October 2021
We sent a survey to all Ancho tenants in the post asking you about what you want in a repairs service. Click here to find out what the common themes were. We also had lots of tenants saying they wanted to take part in further consultation as part of the new repairs contract - we will be in touch with those people over the coming weeks and months.
21 October 2021
We sent a survey to all Ancho tenants in the post asking you about what you want in a repairs service. Click here to find out what the common themes were. We also had lots of tenants saying they wanted to take part in further consultation as part of the new repairs contract - we will be in touch with those people over the coming weeks and months.
Results of 'the Board' survey
6 October 2021
In our email newsletter in August we asked you for your views on the Board and whether you’d be interested in joining. You can read the full report here.
6 October 2021
In our email newsletter in August we asked you for your views on the Board and whether you’d be interested in joining. You can read the full report here.
Results of 'My Ancho' survey
17 August 2021
We included a survey in our June email newsletter asking you what you thought about your online tenant portal, My Ancho. You can find out the results here.
17 August 2021
We included a survey in our June email newsletter asking you what you thought about your online tenant portal, My Ancho. You can find out the results here.
Results of 'contacting us' survey
15 April 2021
We included a survey in our February email newsletter asking you what you thought about the service you receive from Ancho when you get in touch with us. You can read the results here.
15 April 2021
We included a survey in our February email newsletter asking you what you thought about the service you receive from Ancho when you get in touch with us. You can read the results here.
Results of rent increase consultation
28 February 2021
We wrote to all tenants in December to ask then what they thought about our proposed rent increase of 0.5%. You can find out the results here.
28 February 2021
We wrote to all tenants in December to ask then what they thought about our proposed rent increase of 0.5%. You can find out the results here.
Results of email newsletter survey
15 February 2021
We included a survey in our email newsletter in December to ask tenants what they thought about the bi-monthly email bulletins we've recently started sending them. You can read the results here.
15 February 2021
We included a survey in our email newsletter in December to ask tenants what they thought about the bi-monthly email bulletins we've recently started sending them. You can read the results here.
Results of the repairs survey
14 December 2020
In our first email newsletter we asked you what you thought about our repairs service. You can read what tenants said here.
14 December 2020
In our first email newsletter we asked you what you thought about our repairs service. You can read what tenants said here.
Ancho's 2021/22 rent increase proposal consultation
25 November 2020
Each year we are required to consult with you on any proposed rent increase. The rent increase for 2021/22 is due to take effect from the 1 April 2021. You have until 7th January 2021 to let us know what you think. You can read the proposal and give us your feedback here.
25 November 2020
Each year we are required to consult with you on any proposed rent increase. The rent increase for 2021/22 is due to take effect from the 1 April 2021. You have until 7th January 2021 to let us know what you think. You can read the proposal and give us your feedback here.
Results of customer involvement strategy consultation
20 October 2020
We sent out a draft version of our Customer Involvement Strategy to ask you if you thought it met your expectations on how we can get tenants involved. Here's what you said.
20 October 2020
We sent out a draft version of our Customer Involvement Strategy to ask you if you thought it met your expectations on how we can get tenants involved. Here's what you said.
Results of newsletter consultation
29 July 2020
We sent a survey to tenants to ask their views on the frequency, content and format of the Ancho newsletter. You can see the results of this consultation here.
29 July 2020
We sent a survey to tenants to ask their views on the frequency, content and format of the Ancho newsletter. You can see the results of this consultation here.
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Contact UsAncho
Sovereign House, Academy Road, Irvine, KA12 8RL |
Opening hoursMonday to Friday, 9am - 4pm
The office is open to visitors on Monday and Thursday, 9am - 4pm. Please contact us to make an appointment if you'd like to see a member of staff outwith our office opening times. |
Company InformationRegistered Society under the Co-operative and Community Benefit Societies Act 2014
No 2559R(S) Scottish Housing Regulator No 306 Recognised as a Scottish Charity No SC036082 Registered property factor PF000346 |