ANCHO
  • FIND A HOME
  • Services for Tenants
    • My Ancho
    • How to pay your rent
    • Repairs and maintenance
    • Antisocial behaviour
    • Universal Credit and Benefits
    • Tenant involvement
    • Our communities
    • FAQs
  • News
  • About us
    • Who we are
    • Our vision and values
    • Board and Management
    • Our partnership with Cairn
    • Annual Report
    • Work with us
    • Downloads
  • Contact Us
  • Other Services
    • Property Management
    • Garages
  • FIND A HOME
  • Services for Tenants
    • My Ancho
    • How to pay your rent
    • Repairs and maintenance
    • Antisocial behaviour
    • Universal Credit and Benefits
    • Tenant involvement
    • Our communities
    • FAQs
  • News
  • About us
    • Who we are
    • Our vision and values
    • Board and Management
    • Our partnership with Cairn
    • Annual Report
    • Work with us
    • Downloads
  • Contact Us
  • Other Services
    • Property Management
    • Garages

Tenant involvement

Having your say
​

We listen to you, we learn and we improve. That’s the Ancho way. And so we’re always keen to give our tenants plenty of opportunities to get involved. To help to shape the services we deliver and assist us in delivering better homes and better landlord services.
 
After all, you’re living in our developments. You know the issues that affect you and your family, your neighbours, your community. So we want to work hard on the things that matter the most to you.
 
Our team make sure you are heard, and that our tenants are involved wherever possible.

Below, you can see previous consultations and the results of these consultations.

Results of the equality survey
13 December 2021

In our email newsletter in October we asked you what was the one thing we could do to improve equality, diversity and inclusion at Ancho. Here is what you said.

Repairs survey
21 October 2021

We sent a survey to all Ancho tenants in the post asking you about what you want in a repairs service. Click here to find out what the common themes were. We also had lots of tenants saying they wanted to take part in further consultation as part of the new repairs contract - we will be in touch with those people over the coming weeks and months.

Results of 'the Board' survey
6 October 2021

In our email newsletter in August we asked you for your views on the Board and whether you’d be interested in joining. You can read the full report here.

Results of 'My Ancho' survey
17 August 2021

We included a survey in our June email newsletter asking you what you thought about your online tenant portal, My Ancho. You can find out the results here.

Results of 'contacting us' survey
15 April 2021

We included a survey in our February email newsletter asking you what you thought about the service you receive from Ancho when you get in touch with us. You can read the results here.

Results of rent increase consultation
28 February 2021

We wrote to all tenants in December to ask then what they thought about our proposed rent increase of 0.5%. You can find out the results here.

Results of email newsletter survey
15 February 2021

We included a survey in our email newsletter in December to ask tenants what they thought about the bi-monthly email bulletins we've recently started sending them. You can read the results here.

Results of the repairs survey
14 December 2020

In our first email newsletter we asked you what you thought about our repairs service. You can read what tenants said here.

Ancho's 2021/22 rent increase proposal consultation
25 November 2020

​​Each year we are required to consult with you on any proposed rent increase. The rent increase for 2021/22 is due to take effect from the 1 April 2021. You have until 7th January 2021 to let us know what you think. You can read the proposal and give us your feedback here.

Results of customer involvement strategy consultation
20 October 2020

We sent out a draft version of our Customer Involvement Strategy to ask you if you thought it met your expectations on how we can get tenants involved. Here's what you said.

Results of newsletter consultation
29 July 2020

We sent a survey to tenants to ask their views on the frequency, content and format of the Ancho newsletter. You can see the results of this consultation here.


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Contact Us

ANCHO Ltd
Sovereign House, Academy Road,
Irvine, Ayrshire, KA12 8RL
Tel: 01294 313121
Emergency Out of Hours Repairs: 03030 300 999
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Opening hours

Mon: 9.00am - 4.00pm
Tue: 9.00am - 4.00pm
Wed: 9.00am - 4.00pm
Thu: 9.00am - 4.00pm
Fri: 9.00am - 4.00pm

Company Information

Registered Society under the Co-operative and Community Benefit Societies Act 2014
No 2559R(S)
Scottish Housing Regulator
No 306
Recognised as a Scottish Charity 
No SC036082
Registered property factor
PF000346

Our mission is to provide quality, safe, affordable homes and services, in our communities and with our partners, throughout Scotland.

Ancho is part of the Cairn Housing Group


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