Customer Involvement

We really want to involve tenants in a more meaningful way in how decisions are made. Traditionally this has always been about bringing tenants together in a room but with all the other pressures on people’s time, we struggle to get people to come along. We want to shake up how we do things and try something new, so we drafted a new Customer Involvement Strategy for how we see this working over the next three years.

We recently sent this draft strategy out for consultation and here are the results…

What kind of involvement would you participate in?
Completing surveys or questionnaires (online) 10
Estate walkabouts with staff to find improvements 8
Feedback about our publications 3
Focus groups or meetings in person 3
Scrutiny projects lasting one or two full days (in person) 3
Completing surveys or questionnaires (by post) 2
Long term scrutiny projects (lasting many months) 2
Focus groups or meetings by video conference 2
Scrutiny projects lasting one or two full days (online) 2
Total 37

Are you more or less likely to participate online or face to face?
I'd prefer to get involved online 5
I'd prefer face to face meetings 1
I have no preference 7

Thanks to everyone who took the time to respond. We will take this feedback into account when we are planning ways to involve you in decision making and consultations.

At the time of writing we’re updating the strategy to reflect your feedback and ideas. We’ll have more
detailed feedback on this consultation shortly and the final strategy will be posted once its been approved by our Board.