Thanks very much for giving your feedback on our repairs service through the last newsletter email. Your feedback is really useful and lets us know what is important to you. It is reassuring that most of the feedback is positive and supportive of our service delivery.
Overall, our tenants value the quick response times of our contractors, and their overall professionalism. The most pressing concerns are about communication and timing: tenants would like to be more informed about contractors coming to do work with better response times.
We will work through the comments and suggestions as part of our review process and see what we can take into account as we move forward.
You can click here to look at all the responses we received.
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Sovereign House, Academy Road,
Irvine, KA12 8RL
Monday to Friday, 9am - 4pm
The office is open to visitors on Monday and Thursday, 9am - 4pm.
Please contact us to make an appointment if you'd like to see a member of staff outwith our office opening times, or call or email anytime.
Registered Society under the Co-operative and Community Benefit Societies Act 2014
Scottish Housing Regulator
Recognised as a Scottish Charity
Registered property factor