Except where you have caused the damage, we are responsible for the majority of repairs to your home. Did you know that you have responsibility for carrying out certain repairs though?
If the repair is your responsibility you can either get a contractor in to do the work yourself, or get us to carry out the work for you and we will send you the invoice to pay for the work. We call this a rechargeable repair.
When you report a repair, we will let you know whether it is a rechargeable repair and how much the work is likely to cost.
Common examples of rechargeable repairs are:
You can find more information on our repair responsibilities and yours in your Tenant Handbook.
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Sovereign House, Academy Road,
Irvine, KA12 8RL
Monday to Friday, 9am - 4pm
The office is open to visitors on Monday and Thursday, 9am - 4pm.
Please contact us to make an appointment if you'd like to see a member of staff outwith our office opening times, or call or email anytime.
Registered Society under the Co-operative and Community Benefit Societies Act 2014
Scottish Housing Regulator
Recognised as a Scottish Charity
Registered property factor