Except where you have caused the damage, we are responsible for the majority of repairs to your home. Did you know that you have responsibility for carrying out certain repairs though?
If the repair is your responsibility you can either get a contractor in to do the work yourself, or get us to carry out the work for you and we will send you the invoice to pay for the work. We call this a rechargeable repair.
When you report a repair, we will let you know whether it is a rechargeable repair and how much the work is likely to cost.
Common examples of rechargeable repairs are:
You can find more information on our repair responsibilities and yours in your Tenant Handbook.
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Sovereign House, Academy Road,
Irvine, Ayrshire, KA12 8RL
Mon: 9.00am - 4.00pm
Tue: 9.00am - 4.00pm
Wed: 9.00am - 4.00pm
Thu: 9.00am - 4.00pm
Fri: 9.00am - 4.00pm
Registered Society under the Co-operative and Community Benefit Societies Act 2014
Scottish Housing Regulator
Recognised as a Scottish Charity
Registered property factor