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  • FIND A HOME
  • Services for Tenants
    • My Ancho
    • How to pay your rent
    • Repairs and maintenance
    • Antisocial behaviour
    • Universal Credit and Benefits
    • Tenant involvement
    • Our communities
    • FAQs
  • News
  • About us
    • Who we are
    • Our vision and values
    • Board and Management
    • Our partnership with Cairn
    • Annual Report
    • Work with us
    • Downloads
  • Contact Us
  • Other Services
    • Property Management
    • Garages

Rechargeable repairs

7/12/2021

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Except where you have caused the damage, we are responsible for the majority of repairs to your home. Did you know that you have responsibility for carrying out certain repairs though?
 
If the repair is your responsibility you can either get a contractor in to do the work yourself, or get us to carry out the work for you and we will send you the invoice to pay for the work. We call this a rechargeable repair.
 
When you report a repair, we will let you know whether it is a rechargeable repair and how much the work is likely to cost.
 
Common examples of rechargeable repairs are:
  • Blocked toilet and drains where items such as baby wipes, nappies or sanitary products have been used
  • Blocked kitchen drains where grease, fat and excess food have caused blockages
  • Broken doors and windows if the damage has been caused by you or a visitor to your household
  • Lost or broken keys
 
You can find more information on our repair responsibilities and yours in your Tenant Handbook.
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Contact Us

ANCHO Ltd
Sovereign House, Academy Road,
Irvine, Ayrshire, KA12 8RL
Tel: 01294 313121
Emergency Out of Hours Repairs: 03030 300 999
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Opening hours

Mon: 9.00am - 4.00pm
Tue: 9.00am - 4.00pm
Wed: 9.00am - 4.00pm
Thu: 9.00am - 4.00pm
Fri: 9.00am - 4.00pm

Company Information

Registered Society under the Co-operative and Community Benefit Societies Act 2014
No 2559R(S)
Scottish Housing Regulator
No 306
Recognised as a Scottish Charity 
No SC036082
Registered property factor
PF000346

Our mission is to provide quality, safe, affordable homes and services, in our communities and with our partners, throughout Scotland.

Ancho is part of the Cairn Housing Group


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