New phone number

We are changing our telephone number today. If you need to get in touch with us, please call 0800 990 3405. This number is free from landlines and mobiles.
 
Your call will be handled by a friendly customer advisor from our Cairn Connect team and you will continue to receive the same level of excellent service you are used to. Our opening times are Monday to Friday, 9am to 4pm.
 
We also provide an emergency out-of-hours service. If you need us outside of our opening times, please call the above number and select the relevant option.
 
You can also request services through My Ancho, our online self-service portal. Register by going to ancho.co.uk/my-ancho. You can carry out a range of functions, including: 
 

• Report routine and urgent repairs (emergency repairs should always be reported by phone)
• View your account balance and pay your rent
• View old transactions
• Make a complaint
• Report antisocial behaviour
• Update your contact details
• Inform us about changes to your tenancy

 
If you need any help or support to register for this free service, please get in touch.