We understand that this is a worrying time for many people and that you may be suffering from a loss of income. We know that some of you may be worried about your rent as well as other bills.
We want to reassure tenants that we will not be taking legal action to evict tenants where financial hardship is suffered as a result of coronavirus.
Those affected by coronavirus who are concerned about paying their rent can claim Universal Credit from the Department for Work and Pensions which includes support for housing costs, if eligible. The UK Government has introduced some temporary changes to make this easier.
As a not-for-profit housing association, rent is our only source of income. It enables us to pay for the services we provide. It goes towards vital repairs and improvements, not only for your home, but for other homes across Scotland. If your ability to pay rent hasn’t been affected by coronavirus and you do not pay your rent, we will follow our usual arrears procedure, which could lead to you losing your home.
We are here to support you and if you have any concerns about your ability to pay your rent, please contact us as soon as possible. The earlier we know, the sooner we can help you.
Our team is on hand to help you with any money worries. They can talk you through your situation and the options available to you, including benefits and other help and support you can access.
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Sovereign House, Academy Road,
Irvine, KA12 8RL
Monday to Friday, 9am - 4pm
The office is open to visitors on Monday and Thursday, 9am - 4pm.
Please contact us to make an appointment if you'd like to see a member of staff outwith our office opening times, or call or email anytime.
Registered Society under the Co-operative and Community Benefit Societies Act 2014
Scottish Housing Regulator
Recognised as a Scottish Charity
Registered property factor