Coronavirus

With the ongoing COVID-19 situation at the forefront of everyone’s mind, we wanted to assure you that the health and safety of our tenants, other customers, contractors and staff is our absolute priority.
The commitment from ANCHO is that we will adhere to the guidance issued by Health Protection Scotland and the Scottish Government. Our employees and contractors are fully aware of their responsibilities and are undertaking the highest possible levels of health and safety to safeguard themselves, tenants and others against the risk of infection.
We have set up a dedicated Incident Management Team that is meeting daily to coordinate our response and ensure we maintain, wherever possible, our services to tenants and other customers. We aim to keep you informed, through our website, and through our Facebook page, so please check back regularly.
The latest update is:

• As far as possible, it is largely business as usual for ANCHO. We have invested in technology which allows for home working and our team are available to take your call or email
• We are currently only scheduling to complete emergency repairs, emergency gas repairs and gas safety checks. Any non-emergency repairs reported will be logged and we hope to be able to schedule those as soon as possible. We appreciate your patience and I’m sure you will understand that we can’t give any timescales to when non-emergency repairs will be scheduled, at this time. 
• We are encouraging our staff, wherever possible, to work remotely, this includes cancelling non-essential face-to-face meetings and appointments in tenants’ homes. Our office in Irvine is now closed to the public

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We all understand this international crisis will likely get worse before it gets better. We greatly appreciate your support and patience while we adjust to new working arrangements. This is a fast-moving situation, we are monitoring it closely and will keep you posted. If you have any questions or ideas, please contact us. Stay safe.