Coronavirus (COVID-19) - Impact on Services
We would like to reassure our tenants and other service users that we are doing everything we can to reduce the impact of coronavirus (COVID-19) on our ability to deliver services. We are working hard to ensure the critical and essential services that make a difference to communities every day continue to operate. We have established an Incident Management Team who are closely monitoring guidance from Health Protection Scotland and the Scottish Government.
We have therefore had to take a number of steps to ensure we can deliver services to those who need us most, to prevent further spread of the virus, and to protect employee and public health.
We have therefore had to take a number of steps to ensure we can deliver services to those who need us most, to prevent further spread of the virus, and to protect employee and public health.
- We will focus our resources on critical and essential services.
We are working hard to ensure we are fully staffed to deliver critical services such as emergency property repairs, emergency gas repairs, gas safety checks and planned maintenance works that are in progress or have been arranged. - We have closed our office which is normally open to the public.
We are fully staffed to handle the majority of your enquiries by phone, rather than asking customers to come into our office.
As far as possible, it is largely business as usual for ANCHO. We have invested in technology which allows for home working and our team are available to take your call or email
You can contact us by calling us on 01294 313121, emailing us at mail@ancho.co.uk or contact us online.
Payments can be made online, by phone and at your local Paypoint and Post Office.
If you are an ANCHO tenant you can report a repair online or by phone (following the instructions provided to report the repair). Any non-emergency repairs reported will be logged and we hope to be able to schedule those as soon as possible.
- We will suspend non-essential services.
To reduce spread of the virus, we will suspend delivery of the following services:
- non-emergency repairs - any non-emergency repairs reported will be logged and we hope to be able to schedule those as soon as possible.
- planned maintenance works that have not been arranged or started.
- non-essentail face-to-face meetings and appointments in tenants’ homes
Coronavirus in Scotland
On 11 March, the World Health Organization confirmed that Coronavirus (COVID-19) can be characterised as a global pandemic.
The Department of Health and Social Care will publish updated UK data on Coronavirus (COVID-19) every day at 2pm until further notice.
After 2pm, the Scottish Government will publish an update on the situation in Scotland.
You can keep up to date with the latest advice and updates on Coronavirus (COVID-19) at www.nhsinform.scot/coronavirus.
The Department of Health and Social Care will publish updated UK data on Coronavirus (COVID-19) every day at 2pm until further notice.
After 2pm, the Scottish Government will publish an update on the situation in Scotland.
You can keep up to date with the latest advice and updates on Coronavirus (COVID-19) at www.nhsinform.scot/coronavirus.
Guidance for you
There are simple steps you can take to reduce your risk of getting and spreading the infection by:
Maintaining good hand hygiene
Wash your hands more often - with soap and water for at least 20 seconds or use a hand sanitiser when you get home or into work, when you blow your nose, sneeze or cough, eat or handle food.
- avoiding direct hand contact with your eyes, nose and mouth
- maintaining good hand hygiene
- avoiding direct contact with people that have a respiratory illness and avoiding using their personal items such as their mobile phone
- covering your nose and mouth when coughing or sneezing with disposable tissues and disposing of them in the nearest waste bin after use
- avoid close contact with people who have symptoms
- clean and disinfect frequently touched objects and surfaces in the home
Maintaining good hand hygiene
Wash your hands more often - with soap and water for at least 20 seconds or use a hand sanitiser when you get home or into work, when you blow your nose, sneeze or cough, eat or handle food.
