Paying your rent

Paying your rent entitles you to live in your home and to receive services from us.  Find out more about when and how to pay, how we set your rent and what to do if you’re having difficulty affording your rent in our ‘Paying your Rent’ leaflet.

If you don’t pay your rent, your tenancy can be at risk.  Find out more about what to expect from us if you fail to pay in our ‘Rent Arrears’ leaflet.

You can also find out more about benefits and help which might be available to you as well as other free and impartial money advice  from the Money Advice Service.

Repairs and investment

We aim to keep the home you rent in the best possible condition for you.  We do this by offering a day-to-day repairs service, carrying out certain safety checks and investing in your home.

Find out more about how to order repairs, how quickly they will be done and what are our respective responsibilities in our ‘Reporting Repairs’ leaflet.
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We carry out a gas safety check annually.  Find out more about why this is important, and what to expect in our ‘Gas Safety’ leaflet, including what to do if you smell gas

Every year, we invest in improvements to our properties.  In our ‘Investment to your Home’ leaflet, you can find out more about how we plan our investment work, and how you will be notified about work to your home.

We also want to help you get the best from your home, and our ‘Helping to Keep You Warm’ leaflet gives you useful hints and tips about saving energy and keeping your bills low. 

Living in your home

We know that moving into your new ANCHO home can be a stressful time.  Our ‘Moving into your Home’ leaflet gives you hints and tips about things you need to do and think about, including a useful Moving Checklist.

When you become an ANCHO tenant, you sign an agreement which sets out your and our responsibilities and rights.  You can find out more in our ‘Being a Good Tenant’ leaflet, including some activities you may need our permission for.  Some of these are covered by separate leaflets, including ‘Alterations and Improvements’, ‘Assignation of Tenancy’, ‘Sub-letting’ and ‘Taking in a Lodger’.

If you want to change the nature of your tenancy with us, you can find our more in our ‘Joint Tenancy’ and ‘Succession to Tenancy’ leaflets. 
If you have disabilities which make living in your home difficult, you can find out how to apply for adaptations which could help in our ‘Medical Adaptations’ leaflet. 

If you are having problems with your neighbours, you can find out more about what we can do to help in our ‘Neighbour Disputes and Antisocial Behaviour’ leaflet.

Finally, ANCHO tenants who meet all their tenancy obligations qualify for our Service Plus Scheme – you can find out more in our ‘Service Plus’ leaflet. 

Homeowner service

If you own your home in a block or on an estate where ANCHO also own properties, there may be things we have to take common responsibility for.  You can find out more about how this might affect you in our ‘Homeowners’ leaflet.