Our customer service

We aim to provide excellent standards of service to all of our customers.  You can find out more about what standards to expect in our ‘Service Standards’ leaflet.

We also want to know if we fail to live up to the promises we make about our services.  You can find out more about how to let us know in our ‘Complaints’ leaflet.  You can also contact us to make a complaint or give us feedback.

Working in our communities

It is our aim to create communities where people really want to live.  As well as maintaining and investing in our housing, we do this through a range of wider community projects.

Our Wider Role activities were first established in 2007.  Today, they consist of the following:
Small Steps Project
The Small Steps Project was established in 2015.  The project aims to increase confidence and self-esteem by delivering holistic and bespoke assistance to customers such as one-to-one and group counselling sessions to reduce levels of loneliness, depression and isolation.
BetterOff North Ayrshire
BetterOff is a service for working age people who live in North Ayrshire.  BetterOff Workers help lone parents, people out of work or on low incomes, to improve their financial circumstances.  You can clean more by visit the website 
 www.northayrshire.betteroff.org.uk.
We also offer a Handyman service (which is chargeable) and a free Helping Hands service for older or disabled ANCHO tenants.  You can find our more in our ‘Handyman and Helping Hands’ leaflet. ​

Lock-up garages

As well as offering houses for rent, we also offer lock-up garages.  To find out more about where these are and how to apply, look at our ‘Lock-up Garages’ leaflet. 

​Our Membership and Governance

ANCHO is a membership organisation, and we are governed by a Management Board elected by our Members.

To find out more about membership and how to apply, have a look at our ‘Membership’ leaflet.

Our ‘Management Board’ leaflet tells you more about the work Board Members do and how you can become a Board Member.  Below are details of our current Management Board members
Chairperson:
Sonya Campbell-Perry
Vice Chairperson:
​Jackie Browne
Secretary:
Mags Lightbody
Board members:
​Anne Sproat
Claire Platts
David Carse
Etta Mounce
Jane Valentine
John Rodgers
Lesley Shepherd
Melanie Barbour
Michael Allan
Ruth Burley
Sian Hughes
​Zoe Brawn

Our Staff

​Governance Support & Leadership
  • Interim Director:
    Mags Lightbody (PT)
  • Head of Services
    ​​Keith Henderson
Finance
  • Danielle McInnes
​Asset Management
  • Asset Manager:
    Paul Andrews
  • Asset Officer:
    Scott Cunningham
  • ​Estate Caretakers:
    Alan Prentice (Joiner)
    Keith Wenban
    Laughlan Francis
    ​​Scott Gray
Customer Services​
  • Customer Services Team Leader:
    ​Martin Connor
  • Housing Officers:
    Katrina McLennan
    Lorna Scott
    Marie Lawrie
  • Customer Services Assistants:
    Celine Turner
    ​Helen Currie
​Wider Role
  • Better Off Team Lead:
    Louise Young
  • Better Off Workers:
    Dale Sinclair
    George MacPhail
    Pauline Gillespie
  • Better off Administration Assistant
    Tricia King
  • Community Engagement Worker
    Eileen Kennedy (PT)

Involving our customers

We aim to offer opportunities for our customers to get involved in the work we do.  To find out more, see our ‘Involving our Customers’ leaflet. 

Vacancies

​We are currently seeking additional Management Board Members at the present time.  If you would be interested, please contact us.