Our offices will be closed on Friday 25th December and reopen on Wednesday 6th January.

You can report emergency repairs 24 hours a day while we are closed by calling 03030 300 999.

Thanks very much for giving your feedback on our repairs service through the last newsletter email. Your feedback is really useful and lets us know what is important to you. It is reassuring that most of the feedback is positive and supportive of our service delivery.
Overall, our tenants value the quick response times of our contractors, and their overall professionalism. The most pressing concerns are about communication and timing: tenants would like to be more informed about contractors coming to do work with better response times.
We will work through the comments and suggestions as part of our review process and see what we can take into account as we move forward.

​You can click here to look at all the responses we received.

Cairn Housing Group is preparing for 2021 with a reshaped Executive Team, designed to support a step change in services to customers, continued modernisation, and investment in homes.
 
The Group recently celebrated the second anniversary of Ancho tenants voting in favour of a constitutional partnership with Cairn, and discussions have resumed with Pentland Housing Association about a proposed transfer of engagements.
 
A new look Executive Team has been designed to support a One Team approach across the Group, with a focus on service delivery and improvements in key performance areas.
 
Morag Boyter is the new Director of Business Services, Meg Deasley is the new Director of Business Services, and Derek Adam is the Director of Finance & People Services. Cairn Housing Group are now recruiting for a Director of Customer Services to complete the new look team.
 
Jason MacGilp, Chief Executive of Cairn Housing Group, said:
 
“We have made great progress over the last five years in modernising services, investing in systems and people and raising new finance, all underpinned by values that drive what we do and how we go about our work.  The new team bring a great mix of skills and experience to help drive Cairn in the next stage of our journey to achieve our vision of Great Homes, Great Services and Great People.”
 
For more information about the new role at Cairn visit https://www.aspenpeople.com/cairn/
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In addition to the highlights report we sent out last month, we have created an online report where you can see our full range of performance information.

Our aim for 2021 is to repurpose the report and start to publish our quarterly performance. We hope that this will not only improve the quality of data on offer, but will also increase the level of transparency we provide to tenants.

​You can view our online report here.